The process of verifying the identity of guests booking a short-term rental to enhance security and prevent fraudulent bookings.
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The availability and accessibility of transportation choices within a city, such as public transit, ride-sharing services, and bike rentals, influencing guest convenience.
Implementing safety features and protocols in short-term rentals, including smoke detectors, carbon monoxide detectors, first aid kits, and security systems, to ensure…
Feedback and ratings provided by hosts about their experience with guests after their stay, promoting responsible guest behavior and accountability.
The process of visualizing the guest experience from pre-booking to post-stay, identifying touchpoints and opportunities for improvement in short-term rental hosting.