The exchange of information, inquiries, and updates between hosts and guests throughout the booking process and during their stay.
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Offering guest support and communication in multiple languages to cater to international travelers and enhance their booking experience.
Ensuring adherence to local regulations and timely payment of occupancy taxes, avoiding potential legal issues.
An online platform or app providing guests access to booking details, property information, and communication tools.
A business strategy focused on understanding and prioritizing the needs and expectations of customers. In the context of short-term rentals, VoC involves…