Data that guests willingly and proactively share with hosts, such as preferences and interests, to enhance their stay experience.
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Strategies and tools used to manage and analyze customer interactions throughout the guest journey, aiming to enhance satisfaction, loyalty, and repeat bookings.
The process of a guest booking a property directly through the host’s website or other channels, bypassing third-party platforms.
Providing a comprehensive guide with house rules, local recommendations, and helpful information to enhance the guest experience.
An abbreviation for “Short-Term Vacation Contract Fee,” it represents the compensation paid to a short-term rental management company for their services, typically…