A system that allows guests to access a property without a physical key, using methods like keypads, smart locks, or mobile apps.
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Highlights the significance of clear, timely, and effective communication with guests throughout their stay, from pre-booking inquiries to post-stay follow-ups.
The exchange of information between hosts and guests before, during, and after a short-term rental booking, including inquiries, confirmations, and feedback.
A time-sensitive request made by a guest during their stay, requiring immediate attention from the host or property manager, such as a…
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