The process of monitoring, influencing, and improving how your short-term rental brand is perceived online. This includes responding to reviews, managing social media, and addressing negative feedback.
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Short for “Short-Term Vacation Survey Analysis,” it involves examining and interpreting guest feedback collected through post-stay surveys to identify trends, areas for…
A business philosophy that prioritizes the needs, preferences, and satisfaction of guests in all aspects of short-term rental management and operations.
Exploring and implementing additional income streams beyond nightly rentals, such as offering experiences, early check-in/late check-out options, or partnering with local businesses.
Effectively communicating with guests from different countries and cultures, often involving multilingual support, translated materials, and cultural sensitivity.