The implementation of consistent and documented procedures for all major business processes within a short-term rental company to ensure quality, efficiency, and scalability.
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Processes for vetting potential guests to minimize risks, such as verifying identities, checking reviews, and setting house rules.
The interaction between hosts and guests throughout the booking process and during their stay, encompassing inquiries, confirmations, check-in instructions, and support.
Professional services offered to short-term rental owners who prefer to outsource tasks like guest communication, cleaning, maintenance, and booking management.
In the context of short-term rental management, breakage refers to revenue lost due to cancellations, guest no-shows, or other unforeseen circumstances.