The implementation of consistent and documented procedures for all major business processes within a short-term rental company to ensure quality, efficiency, and scalability.
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A system allowing guests to access the property without a physical key, often using smart locks or keypads, enhancing security and convenience.
Communication channels used to interact with potential and confirmed guests, like Airbnb messaging or VRBO’s platform.
The overall impression and satisfaction a guest has with their stay, encompassing all aspects from booking to checkout.
Using data from IoT devices, such as occupancy sensors or smart thermostats, to gather indirect feedback on guest preferences and improve the…