The fundamental redesign and implementation of core business processes within a short-term rental operation to achieve dramatic improvements in performance, efficiency, and guest satisfaction.
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An “Ojalá Review Response” is a thoughtful and personalized response to a positive guest review, expressing gratitude for their kind words and…
A selection of complimentary amenities provided to guests in a short-term rental, typically including snacks, beverages, and toiletries.
A unit of measurement often used to describe the proximity of a short-term rental to local attractions, amenities, or transportation hubs. Airbnb…
The process of interacting with guests before, during, and after their stay, including responding to inquiries, providing check-in instructions, and addressing any…