The percentage of potential guests who initiate a booking process on a short-term rental platform but do not complete it.
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Utilizing instant messaging features within platforms or dedicated apps for swift communication with guests regarding bookings, inquiries, or issues.
Refers to the ability for guests to quickly and easily book a short-term rental due to its availability and appealing features.
The overall impression and satisfaction a guest has with their stay, encompassing all aspects from booking to checkout.
The process of organizing, prioritizing, and tracking all tasks associated with managing a vacation rental, from guest communication to cleaning and maintenance.