A centralized document or system that outlines the key brand messages, guidelines, and assets for a short-term rental, ensuring consistency and clarity in all communication efforts.
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The process of comparing a short-term rental business’s performance against industry best practices and competitors to identify areas for improvement.
A formal request from a guest or host to address repairs or upkeep needed at a short-term rental property.
A comprehensive list of items and standards used to ensure a rental property consistently meets guest expectations and safety regulations.
The overall experience a guest has from the moment of booking confirmation to their arrival at the short-term rental property.