A set of rules and recommendations for maintaining consistency in brand voice, tone, and style across all communication channels for a short-term rental, ensuring a cohesive brand experience for guests.
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The quality of service provided to guests at Ibis hotels, including responsiveness, helpfulness, and problem-solving.
A market research technique where hosts divide potential guests into subgroups based on shared characteristics to analyze pricing strategies, amenities preferences, and…
A comprehensive guide providing guests with essential information about the property, amenities, house rules, and local recommendations.
An automated process that sends guests a confirmation email with booking details, payment information, and check-in instructions upon successful reservation on platforms…