A rating given to businesses by the Better Business Bureau (BBB) based on their trustworthiness and performance. A good BBB rating can increase guest trust and bookings.
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The period of highest demand for short-term rentals in a particular destination, often characterized by increased bookings, higher occupancy rates, and premium…
A hypothetical loyalty program offered by a short-term rental platform or management company, rewarding repeat guests with discounts, perks, or exclusive benefits.
An overarching term used to describe a short-term rental experience that is perceived as generic, impersonal, or lacking in authenticity, often associated…
The ongoing interaction with guests from pre-booking inquiry to post-stay follow-up, ensuring a positive guest experience.