Digital documents or emails provided to guests upon booking confirmation, containing essential information about the property, amenities, and local area.
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A standalone website created by the host to promote their rental property, accept bookings directly, and potentially bypass platform fees.
A communication strategy that utilizes a centralized platform to manage guest messages from various channels, ensuring efficient and timely responses.
The use of software to automate communication with guests, such as booking confirmations, check-in instructions, and post-stay reviews.
A system that allows guests to access a property without a physical key, often using a code, app, or smart lock.