The practice of paying close attention to small but important aspects of short-term rental management and hosting, such as providing thoughtful amenities, ensuring cleanliness, and responding promptly to guest inquiries.
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Providing amenities and conveniences that cater specifically to the needs, interests, and expectations of the defined target market to enhance guest satisfaction.
Positive reviews or endorsements provided by previous guests, often showcased on a property listing or website to build trust and credibility.
A record of all communication between the host and the guest, including inquiries, booking confirmations, and post-stay messages.
A refundable amount collected from guests before their stay to cover potential damages or violations of house rules.