The formal procedure for challenging a decision made by a platform like Airbnb or VRBO, such as a booking cancellation penalty or a negative review.
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The interaction between hosts and guests throughout the booking process and during their stay, encompassing inquiries, confirmations, check-in instructions, and support.
A metric used to measure the percentage of time a short-term rental property is occupied by paying guests over a specific period.
Emerging technologies and innovations that are shaping the hospitality industry, including short-term rental management and guest experiences.
The process of verifying the identity and assessing the suitability of potential guests before accepting a booking request, to mitigate risks and…