A trade association representing the lodging industry, including hotels and short-term rentals, advocating for policies and providing resources to its members.
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The specific instructions provided to guests for how to check out of the property, including returning keys, locking up, and disposing of…
The overall impression and satisfaction a guest has with their stay, encompassing all aspects from booking to checkout.
A comprehensive list of essential and desirable amenities to provide in each room of a rental property.
Developing effective communication protocols for interacting with guests before, during, and after their stay, using various channels like messaging apps and email.