The system used by short-term rental platforms like Airbnb and VRBO to determine the order in which listings are displayed in search results, based on various factors like relevance, guest reviews, and host responsiveness.
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A questionnaire sent to guests after booking to gather preferences, expectations, or special requests, allowing for personalized service.
The intentional crafting of every touchpoint in the guest journey, from pre-booking to checkout, to create a positive, memorable, and personalized stay.
Maintaining clear and timely communication with guests throughout their stay, from pre-arrival instructions to addressing any questions or concerns.
The process of verifying the identity and assessing the risk of potential guests before confirming a booking. This may involve background checks,…