Reviews and ratings provided by guests after their stay, offering valuable insights into the guest experience and areas for improvement.
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A record of all interactions between hosts and guests, including messages, inquiries, and special requests, facilitating effective communication and issue resolution.
A detailed set of cleaning and disinfection procedures implemented between guest stays to maintain a high level of hygiene and prevent the…
An automated process that sends guests a confirmation email with booking details, payment information, and check-in instructions upon successful reservation on platforms…
The terms and conditions that outline the refund policy for guests who need to cancel their booking, ranging from flexible to strict.