Establishing clear, timely, and personalized communication with guests throughout their stay, from pre-booking inquiries to post-stay follow-ups, enhancing satisfaction and building rapport.
The ongoing interaction between hosts and guests throughout the booking process, including inquiries, booking confirmations, check-in instructions, and post-stay feedback.
A feature within the messaging systems of platforms like Airbnb and VRBO that allows hosts to disregard and hide messages from specific guests, often used to manage unwanted communication or inquiries.
The concept that 80% of guest communication issues in short-term rentals can be addressed with 20% of commonly prepared responses or automated messages.