A clear and concise outline of the terms and conditions under which a host can cancel a booking, and the consequences for both parties. A fair and transparent cancellation policy builds trust with guests and protects both hosts and guests from unforeseen circumstances.
Glossary Term: Transparency
The degree to which a short-term rental listing accurately represents the property, amenities, and guest experience, ensuring transparency and setting realistic expectations for potential guests.
A style of short-term rental management that emphasizes direct communication and transparency with guests, inspired by the open-air assembly space of ancient Athens.
A proactive approach to guest communication that emphasizes providing detailed information and frequent updates to ensure a smooth and enjoyable stay.
Techniques used by hosts to alleviate common concerns and anxieties potential guests may have about booking a short-term rental, such as safety, cleanliness, or communication.
A financial document provided by a property manager to the owner, outlining all income generated and expenses incurred for a specific period, typically monthly or quarterly.
The act of a host accurately reporting the mileage of a vehicle provided as part of a short-term rental, particularly important for platforms like Turo.
Being transparent with potential guests about the expected noise levels in and around the property, particularly if it’s located in a bustling area or near construction sites.
Clear, concise, and timely communication between hosts and guests throughout the booking and stay process.
A transparent breakdown of cleaning costs associated with a short-term rental, detailing specific tasks and associated charges.
A detailed receipt provided to guests, breaking down charges for accommodation, cleaning fees, taxes, and any additional services or expenses incurred during their stay.
The importance of open and honest communication, accurate property descriptions, and fair pricing practices in fostering trust with potential guests.