The process of visually outlining the steps a guest takes from initial awareness of a rental property to booking, their stay, and beyond, focusing on optimizing each touchpoint for a positive guest experience.
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Glossary Term: Touchpoints
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Analyzing and optimizing the entire guest experience from pre-booking to checkout, identifying touchpoints and improving satisfaction at each stage.
The art of crafting memorable and positive experiences for guests throughout their entire stay, from pre-booking to post-stay communication.