Software and platforms designed to capture, analyze, and manage customer feedback from various sources like reviews, surveys, and social media, helping short-term rental businesses understand and address guest needs. Customer Relationship Management (CRM) Feedback Software Review Management Social Listening Survey Tools Text Analytics VoC – Voice of the Customer Tools
Using natural language processing to analyze guest reviews and feedback to understand their overall sentiment and identify areas for improvement. Customer Insights Feedback Analysis Reputation Management Text Analytics Tgo Guest Sentiment Analysis