Techniques and approaches hosts can use to address negative reviews, mitigate their impact, and potentially turn a negative experience into a positive one.
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Glossary Term: Service Recovery
3 posts
Meaning ‘service error’ or ‘service failure’ in Swedish, this term underscores the importance of minimizing mistakes in the short-term rental business. Errors can lead to negative reviews and impact future bookings.
Strategies for mitigating the impact of negative guest reviews, including responding professionally, addressing concerns, and improving services.