Creating a comprehensive knowledge base within Zendesk to provide self-service support to guests, addressing frequently asked questions and resolving issues efficiently.
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Glossary Term: Self-Service
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Providing guests with access to a comprehensive online repository of information about the property, local area, and house rules, often in the form of a digital guidebook or website, enhancing guest experience and reducing inquiries.
A self-service station or digital display located within a short-term rental property, providing guests with information about the property, local attractions, and services, often integrated with keyless entry systems.
An online platform or app providing guests access to booking details, property information, and communication tools.
Refers to the self-service nature of short-term rentals, where guests typically access the property and manage their stay without interacting with a traditional front desk.
Providing guests with the necessary information, resources, and tools to manage their stay autonomously, including self-check-in instructions, Wi-Fi details, and appliance manuals.