Creating a comprehensive knowledge base within Zendesk to provide self-service support to guests, addressing frequently asked questions and resolving issues efficiently.
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Glossary Term: Self-Service
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A self-service station or digital display located within a short-term rental property, providing guests with information about the property, local attractions, and services, often integrated with keyless entry systems.
Providing guests with access to a comprehensive online repository of information about the property, local area, and house rules, often in the form of a digital guidebook or website, enhancing guest experience and reducing inquiries.
An online platform or app providing guests access to booking details, property information, and communication tools.
Refers to the self-service nature of short-term rentals, where guests typically access the property and manage their stay without interacting with a traditional front desk.
Providing guests with the necessary information, resources, and tools to manage their stay autonomously, including self-check-in instructions, Wi-Fi details, and appliance manuals.