Any point in the guest journey where a positive or negative experience can significantly impact their overall satisfaction and likelihood to rebook or leave a good review.
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Glossary Term: Reviews
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A host’s online representation on a short-term rental platform, showcasing their personal information, property details, and guest reviews.
The process of evaluating potential guests through reviews, verifications, and communication to minimize risks associated with bookings.
The overall impression and satisfaction a guest has with their stay at a short-term rental, encompassing all aspects from pre-booking to post-stay.
Online reviews and testimonials from property owners about their experiences with different short-term rental management companies.
A highly-rated and respected host on platforms like Airbnb and VRBO, known for exceptional guest experiences.
Overwhelmingly positive guest reviews that highlight the exceptional qualities and experiences of a short-term rental.
A thorough system for screening potential guests before confirming bookings, often involving identity verification, reviews from previous hosts, and communication to ensure suitability and minimize risks.
Methods used by hosts to gather structured feedback from guests after their stay, such as online surveys, review requests, or feedback forms, enabling improvements and addressing any issues.
Parking a vehicle in a restricted area or in violation of local parking regulations, which may result in fines or towing, impacting the guest experience and potentially leading to negative reviews for short-term rental hosts.
Utilizing an iPad as a modern alternative to a traditional guest book. Guests can leave reviews, access property information, and communicate with the host.
Providing exceptional and personalized customer service to short-term rental guests, going above and beyond to create a memorable and positive experience.