Structured and unstructured data gathered from various touchpoints that reflect guest feedback, preferences, and sentiments about a short-term rental experience.
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Glossary Term: Reviews
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Surveys or forms used to gather feedback from guests about their stay at a vacation rental, covering aspects like cleanliness, amenities, communication, and overall experience.
Platforms like Airbnb and VRBO that allow guests to leave public reviews and ratings based on their stay experience.
All the written and visual elements used to showcase a vacation rental listing, including descriptions, photos, and reviews.
The process of gathering reviews, ratings, and comments from guests after their stay to improve future guest experiences.
The process of interacting with guests before, during, and after their stay, encompassing inquiries, booking confirmations, check-in instructions, addressing concerns, and collecting feedback.
The overall impression and satisfaction a guest has with their stay, influenced by factors like property condition, amenities, communication, and ease of booking.
Reviews, comments, and ratings provided by guests after their stay, offering valuable insights into areas for improvement and highlighting positive aspects of the rental experience.
Marketing strategies that encourage guests to share their positive experiences and promote a rental property through word-of-mouth.
Feedback and insights gathered from guests through reviews, surveys, and other channels to understand their experiences.
Monitoring, responding to, and leveraging guest reviews to improve the rental experience and attract future bookings.
A platform where both hosts and guests can provide feedback and ratings on their experiences, fostering transparency and accountability.