A plan for managing online reviews, including responding to both positive and negative feedback in a timely and professional manner to maintain a positive online reputation.
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Glossary Term: Review Monitoring
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The process of monitoring, managing, and responding to online reviews and feedback from guests to maintain a positive brand image.
The collaborative approach to addressing guest reviews on platforms like Airbnb and VRBO, often involving both property owners and co-hosts or property managers, aiming to maintain a positive reputation and attract future bookings.