Any interaction a guest has with your short-term rental business, from initial inquiry to post-stay review, representing an opportunity to enhance their experience.
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Glossary Term: Review
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A critical assessment of a rental property or host experience left by a guest on a platform like Airbnb or VRBO, potentially impacting future bookings and reputation.
A Spanish word expressing hope or desire, often used by hosts and guests in reviews and communication to convey positive sentiments about the stay or experience.
An Albanian word for “judgment.” Encouraging guests to leave honest reviews and providing constructive feedback helps improve your services and allows potential guests to make informed judgments about your property.