The ongoing interaction between hosts and guests, encompassing booking inquiries, pre-arrival instructions, and post-stay feedback.
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Glossary Term: Responsiveness
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Establishing and maintaining clear, timely, and effective communication channels with guests throughout their stay, from booking to checkout.
Personalized and timely communication between hosts and guests, fostering positive relationships and addressing inquiries.
Clear and timely communication between hosts and guests, fostering positive relationships and addressing inquiries promptly.
The speed and efficiency with which hosts or property managers respond to guest inquiries and messages.