The ongoing interaction between hosts/property managers and their guests, encompassing pre-arrival information, check-in instructions, during-stay support, and post-stay feedback.
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Glossary Term: Response Time
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The use of software or platform tools to automate guest communication, including booking confirmations, check-in instructions, and responses to common inquiries.
The speed and quality of communication between hosts and potential or current guests, influencing booking decisions and overall guest satisfaction.
The timeliness and efficiency of addressing and resolving maintenance requests or issues reported by guests during their stay.
Developing effective communication protocols for interacting with guests before, during, and after their stay, using various channels like messaging apps and email.
A measure of how quickly and effectively a host communicates with and responds to inquiries and requests from potential and current guests.
The speed at which a host responds to guest inquiries and messages. A high response rate is crucial for achieving Superhost status and attracting bookings.
A measure of how quickly and effectively a short-term rental host responds to guest inquiries, booking requests, and communication throughout the guest journey.
Communication methods like email or in-app messaging that allow hosts and guests to respond at their convenience, without requiring an immediate reply.
A method of communicating with guests where messages are not exchanged in real-time. This allows hosts and guests to respond at their convenience, utilizing tools like email or messaging platforms.