A powerful form of organic marketing where satisfied guests recommend a rental property to friends, family, or colleagues. Positive reviews and recommendations can significantly influence booking decisions.
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Glossary Term: Reputation Management
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Methods and techniques employed by hosts to consistently achieve outstanding guest reviews and ratings, contributing to increased bookings and positive reputation.
Utilizing local Facebook groups to connect with neighbors, address concerns, and promote listings to potential guests within a specific geographic area.
Positive feedback and ratings from previous guests on short-term rental platforms, contributing to a property’s overall rating and influencing future booking decisions.
The process of actively monitoring, responding to, and leveraging guest reviews across multiple platforms to improve reputation and attract bookings.
Strategies and techniques used by hosts to encourage guests to leave favorable reviews on platforms like Airbnb and VRBO.
Feedback provided by guests after their stay at a short-term rental property, influencing future booking decisions and the property’s overall rating.
Ekomi is a customer review management platform. Integrating Ekomi with your short-term rental listings allows you to collect, manage, and display guest reviews, boosting trust and bookings.
Feedback and ratings provided by guests after their stay at a short-term rental, influencing future booking decisions and shaping the property’s reputation.
Monitoring, responding to, and managing guest reviews on platforms like Airbnb and VRBO to maintain a positive reputation.
A plan for responding to guest reviews in a timely and professional manner to address feedback, resolve issues, and maintain a positive online reputation.
The highest rating achievable on platforms like Airbnb and VRBO, representing exceptional guest satisfaction across various aspects of the rental experience.