Strategies and techniques used to address and potentially lessen the impact of negative reviews from guests, including prompt responses, apologies, and resolutions.
Menu
Glossary Term: Reputation Management
96 posts
Positive feedback and ratings received from previous guests on platforms like Airbnb and VRBO, contributing to a property’s overall reputation and appeal.
The ongoing effort by hosts to encourage positive guest reviews, which are crucial for attracting future bookings and building a strong reputation.
Reviews and ratings provided by guests after their stay at a short-term rental, valuable for hosts to improve their offerings and attract future guests.
Strategic communication activities aimed at building and maintaining a positive public image for a short-term rental business. This can include media outreach, community engagement, and online reputation management.
Implementing systems and strategies for collecting, analyzing, and responding to guest feedback effectively.
The average score or rating given to a short-term rental property by previous guests, typically based on factors like cleanliness, accuracy, and communication.
Strategies for mitigating the impact of negative guest reviews, including responding professionally, addressing concerns, and improving services.
Feedback and ratings provided by guests after their stay at a short-term rental, influencing the property’s reputation and visibility on platforms like Airbnb and VRBO.
Maintaining a high standard of cleanliness, amenities, and overall guest experience in a short-term rental property to meet or exceed guest expectations and garner positive reviews.
A fictional term signifying exceptional guest reviews and ratings, reflecting outstanding hospitality, amenities, and overall satisfaction.
Feedback and ratings provided by guests after their stay at a short-term rental, influencing the property’s reputation and attracting future bookings.