Strategies and tools for monitoring, responding to, and leveraging guest reviews to improve the rental experience and reputation.
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Glossary Term: Reputation Management
96 posts
The promotion of short-term rentals through personal recommendations and referrals from satisfied guests.
Actively monitoring and responding to reviews on Yelp, addressing concerns, and leveraging positive feedback to enhance reputation and attract bookings.
The act of leaving feedback and ratings about a vacation rental experience, influencing the property’s reputation and future bookings.
Platforms like Airbnb and VRBO that allow guests to leave public reviews and ratings based on their stay experience.
Actively monitoring and responding to online reviews, addressing guest feedback, and maintaining a positive brand image.
The process of addressing negative reviews from guests in a professional and constructive manner to mitigate damage to reputation and demonstrate responsiveness.
Actively soliciting and responding to guest feedback to identify areas for improvement, enhance the guest experience, and build a positive reputation.
The proactive monitoring, analysis, and response to guest reviews across various platforms to improve reputation, build trust, and attract future bookings.
The different forms of feedback provided by guests and hosts on short-term rental platforms, including star ratings, written reviews, and private feedback.
Feedback provided by guests after their stay at a short-term rental, including written reviews and star ratings on various aspects such as cleanliness, communication, and accuracy of the listing.
The importance of online reviews in the short-term rental industry, as they heavily influence guest booking decisions and shape the reputation of properties and hosts.