The ongoing process of building and maintaining positive relationships with short-term rental guests, fostering loyalty and repeat bookings.
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Glossary Term: Repeat Bookings
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Going above and beyond what guests anticipate from a short-term rental, often leading to positive reviews and repeat bookings.
In the context of short-term rentals, this refers to the percentage of guests who do not return for a repeat booking within a specific timeframe.
The tendency of guests to consistently choose a specific short-term rental brand or host over competitors.