A comprehensive list of items and areas to inspect and maintain within a vacation rental property to ensure consistent quality and guest satisfaction.
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Glossary Term: Quality Assurance
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Simulated reservations used to check the functionality of booking systems, identify potential issues, and ensure a smooth booking experience for guests.
A promise made to short-term rental guests, often by a property manager or platform, assuring a certain level of quality or a refund. This can increase booking confidence but requires careful service delivery.
A comprehensive list of items and tasks to be checked before, during, and after a guest’s stay, ensuring the property consistently meets high standards of cleanliness, maintenance, and guest satisfaction.
Systematic checks and inspections to ensure the short-term rental consistently meets high standards in terms of cleanliness, maintenance, and guest experience.
An “Ojalá Guarantee” is a promise made to guests, assuring them of a certain standard of quality, comfort, or satisfaction during their stay. It goes beyond typical guarantees by emphasizing a commitment to exceeding expectations and creating a truly memorable experience.
A systematic process of testing and verifying that all systems and equipment in a newly constructed or renovated short-term rental property are installed correctly and functioning as intended before guest occupancy.
A similar program on VRBO that recognizes hosts who meet specific performance standards and provide excellent guest service.
A program by Airbnb that designates high-quality listings that have been verified for comfort, design, and amenities through an in-person inspection, providing guests with an elevated experience.
A popular open-source test automation framework for web applications, often used by developers to ensure the functionality and reliability of short-term rental booking platforms and property management systems.
A certification program offered by Bureau Veritas, a global testing, inspection, and certification company, that assesses and verifies the quality, safety, and sustainability of products, services, and systems within various industries, including short-term rentals.
Services offered by Bureau Veritas to help hospitality businesses secure their supply chains, mitigate risks, and ensure the quality and authenticity of goods and services.