A proactive maintenance approach where worn or outdated furniture, appliances, and amenities are replaced before they break down, minimizing guest inconvenience and potential negative reviews.
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Glossary Term: Proactive
3 posts
A customer service approach in short-term rental management that emphasizes personalized attention, proactive communication, and anticipating guest needs to create exceptional experiences.
Proactively anticipating and fulfilling guest needs before they arise, going beyond expectations to create a memorable experience.