Techniques used by hosts to alleviate common concerns and anxieties potential guests may have about booking a short-term rental, such as safety, cleanliness, or communication. Guest Reassurance Pre-Arrival Communication Transparency Trust Building Overcoming Guest Apprehension
A questionnaire sent to guests after booking to gather preferences, expectations, or special requests, allowing for personalized service. Guest Preferences Personalized Experience Pre-Arrival Communication Onboarding Survey