Communication exchanged between hosts and guests through spoken words, either in person or remotely, which can be important for building rapport and addressing concerns.
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Glossary Term: Phone Calls
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Establishing clear and accessible communication channels (e.g., messaging platforms, phone calls) for guests to reach the host or property manager.
The preferred methods and frequency of communication that guests opt for when interacting with hosts, ranging from messaging platforms to email or phone calls.
Utilizing various communication channels, such as messaging apps, email, and phone calls, to provide timely and personalized responses to guest inquiries and needs.