Specialized services offered to high-end clientele, often including personalized recommendations, booking assistance for dining and entertainment, and arrangement of transportation or unique experiences.
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Glossary Term: Personalized Service
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Warm, welcoming, and informative communication that makes guests feel valued and enhances their overall experience.
Providing guests with curated lists of recommended activities, attractions, restaurants, and local experiences tailored to their interests and the destination.
A common marketing phrase used to emphasize the comfort, convenience, and personalized experience offered by short-term rentals compared to traditional accommodations.
A business philosophy that prioritizes the needs, preferences, and satisfaction of guests in all aspects of short-term rental management and operations.
Additional services offered to short-term rental guests for an extra fee or as part of a premium experience. These can include airport transfers, grocery delivery, restaurant reservations, activity bookings, and more.
A proactive and personalized approach to communication with guests, going beyond basic responses to anticipate needs, provide local recommendations, and ensure a seamless experience.
Utilizing various communication channels, such as messaging apps, email, and phone calls, to provide timely and personalized responses to guest inquiries and needs.
A high-touch guest experience in short-term rentals that prioritizes personalized services, luxury amenities, and creating a sense of exclusivity and indulgence for guests.
Additional services offered to guests for an extra fee, such as airport transportation, grocery delivery, restaurant reservations, or tour bookings. This enhances the guest experience and provides additional revenue streams.
A type of short-term rental management company that specializes in managing a smaller number of high-end or unique properties, often providing personalized services.
A smaller-scale property management company that typically specializes in managing a select number of high-end or unique properties.