A high level of personalized and attentive service provided to guests, exceeding expectations and creating a luxurious experience.
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Glossary Term: Personalized Service
25 posts
Utilizing automated messaging and templates to streamline guest communication, from booking confirmation to check-out instructions, while maintaining a personalized touch.
A warm, welcoming, and gracious approach to hosting, often associated with the Southern United States, emphasizing personalized service and genuine care for guests.
Creating a positive and memorable experience for guests through thoughtful amenities, personalized touches, and seamless interactions.
A thoughtful and curated approach to short-term rental hosting that focuses on creating a seamless and memorable guest experience from pre-booking to post-stay, encompassing all touchpoints of the guest journey.
Inspired by the hopeful anticipation associated with the word “Ojalá,” this concierge service goes above and beyond to fulfill guests’ wishes and create exceptional experiences. It involves anticipating guests’ needs, providing personalized recommendations, and arranging exclusive activities or services to make their stay truly unforgettable.
An “Ojalá Moment” is a specific instance within a guest’s stay that creates a lasting positive impression and embodies the Ojalá Effect. It could be a thoughtful gesture, a personalized touch, a breathtaking view, or any memorable experience that surpasses expectations and leaves guests feeling happy and grateful.
Additional services offered to enhance the guest experience, such as arranging transportation, booking local tours, or providing personalized recommendations.
Utilizing Zoom or similar video conferencing platforms to facilitate personalized communication with guests, such as providing virtual check-ins, answering questions, and offering local recommendations.
A term for a host passionate about providing exceptional hospitality and creating memorable experiences for their guests.
A trend in short-term rentals where properties offer amenities and services comparable to boutique hotels, focusing on unique design, personalized experiences, and high-end comfort.