A curated guide provided by hosts, offering personalized recommendations for local attractions, restaurants, and activities, enhancing the guest experience.
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Glossary Term: Personalization
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Tailoring guest interactions, communication, and amenities to create a more personalized and memorable experience throughout their stay.
Tailoring the guest experience to individual preferences, such as providing local recommendations, welcome gifts, or accommodating special requests.
A personalized check-in experience where the host or a representative physically greets the guest upon arrival, providing a warm welcome and property orientation.
The art of crafting memorable and positive experiences for guests throughout their entire stay, from pre-booking to post-stay communication.
A business philosophy that prioritizes the needs, preferences, and satisfaction of guests in all aspects of short-term rental management.
Information that identifies the geographic location of a device, such as a smartphone or computer. This data can be used to personalize guest experiences, provide local recommendations, and enhance security measures.
A thoughtful gesture of providing guests with a basket of complimentary items upon arrival, typically containing snacks, drinks, local guides, and a personalized note. It enhances the guest experience and adds a personal touch.
Data that guests willingly and proactively share with a host or property manager, such as preferences, special requests, or feedback, allowing for personalized experiences and targeted marketing.
Using the personal story of the property owner or host as a marketing tool to create a connection with potential guests and add a unique element to the listing.
The ongoing process of enhancing and personalizing the guest’s journey from pre-booking to post-stay with the goal of exceeding expectations and fostering positive reviews.
A type of artificial intelligence chip that can be used in smart home devices to improve efficiency and provide a more personalized guest experience.