The process of directly collecting data from guests about their preferences, interests, and travel styles, allowing hosts to personalize guest experiences and tailor marketing efforts.
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Glossary Term: Personalization
63 posts
Decorating a short-term rental with astrological elements and themes based on the zodiac signs, creating a unique and personalized experience for guests interested in astrology.
Specific requirements, requests, or expectations communicated by guests before or during their stay, such as early check-in, late check-out, or dietary restrictions.
The intentional crafting of every touchpoint in the guest journey, from pre-booking to checkout, to create a positive, memorable, and personalized stay.
Understanding and respecting the preferred communication channels and styles of individual guests, enhancing guest satisfaction and fostering positive interactions.
Going above and beyond to create an exceptionally positive and memorable experience for guests, exceeding their expectations and fostering loyalty.
Exceeding guest expectations by providing exceptional service, personalized touches, and going above and beyond to create a memorable stay.
A system that provides personalized travel suggestions based on user preferences, past behavior, and external factors.
Going beyond basic amenities to provide thoughtful extras that enhance the guest experience, such as local snacks, board games, or personalized welcome notes.
A welcome gift for guests that aligns with the overall theme of the rental property, adding a personalized touch and enhancing their experience.
The practice of proactively managing all aspects of a guest’s stay to create a positive and memorable experience, from pre-arrival communication to post-stay follow-up.
Encompasses all aspects of creating a positive and memorable experience for guests, from pre-arrival communication to personalized recommendations and post-stay follow-up.