A contract between a host and a service provider, outlining specific performance expectations, response times, and service guarantees for tasks like cleaning, maintenance, or guest communication. Outsourcing Performance Standards Service Guarantees Vendor Management Service Level Agreement (SLA)
A status awarded to top-rated Airbnb hosts who consistently provide exceptional guest experiences and meet performance standards. Airbnb Superhost Guest Satisfaction Host Recognition Performance Standards Byg-Airbnb Superhost