Describes the collection of guest reviews that paint a comprehensive picture of a rental property and host, highlighting both positive and negative feedback to inform future guests and guide host improvements.
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Glossary Term: Online Reviews
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Strategies and techniques used to address and potentially lessen the impact of negative reviews from guests, including prompt responses, apologies, and resolutions.
Proactive monitoring and management of online reviews and ratings across multiple platforms to maintain a positive brand image.
The visibility and reputation of a host or property across online platforms, including listings on Airbnb and VRBO, social media profiles, and online reviews, influencing guest booking decisions.
Strategies for mitigating the impact of negative guest reviews, including responding professionally, addressing concerns, and improving services.
The process of monitoring, responding to, and leveraging guest reviews to improve the reputation and booking potential of a short-term rental property.
A professional and empathetic approach to addressing negative guest feedback publicly on listing platforms, mitigating potential damage and demonstrating commitment to guest satisfaction.
Feedback and ratings provided by guests after their stay, publicly displayed on platforms like Airbnb and VRBO, influencing future booking decisions.
The process of collecting, analyzing, and responding to guest reviews and feedback to improve the rental experience and address any issues.
The process of addressing and mitigating the impact of negative reviews from guests, including responding professionally and resolving issues publicly.
Replies made by hosts to guest reviews, addressing feedback, expressing gratitude, or clarifying any misunderstandings.
Evaluations and feedback provided by guests after their stay, publicly viewable on platforms like Airbnb and VRBO. Reviews heavily influence booking decisions and shape the reputation of a rental property.