Utilizing automated messaging tools to streamline communication, provide instant responses to common inquiries, and personalize guest interactions.
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Glossary Term: Messaging Tools
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The tools and strategies used to interact with guests before, during, and after their stay, encompassing booking inquiries, pre-arrival instructions, and post-stay feedback.
The use of software or platform tools to automate guest communication, including booking confirmations, check-in instructions, and responses to common inquiries.
The use of automated messaging tools and platforms to streamline and personalize guest communication, such as sending booking confirmations, pre-stay instructions, and post-stay follow-ups.