Pre-written messages used to communicate efficiently with guests, covering common inquiries, booking confirmations, check-in instructions, and more.
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Glossary Term: Messaging
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The process of interacting with guests before, during, and after their stay, encompassing inquiries, booking confirmations, check-in instructions, addressing concerns, and collecting feedback.
The exchange of information and interaction between short-term rental hosts and their guests, encompassing pre-booking inquiries, booking confirmations, check-in instructions, during-stay support, and post-stay feedback.
The utilization of digital platforms and tools to facilitate seamless communication with guests, manage inquiries, provide information, and address concerns efficiently.
The exchange of information and interactions between hosts and guests throughout the entire short-term rental process.
Platforms and software that facilitate communication between hosts and guests, such as messaging apps, email automation, and multilingual support.
Connecting your property management system to Twilio’s communication platform for automated messaging, appointment reminders, and guest support.
Facilitating seamless conversations between hosts and guests through messaging platforms, enabling prompt responses and clear communication.
A communication tool integrated within a platform like Airbnb or VRBO, or a third-party service, allowing hosts to communicate with guests before, during, and after their stay.
Managing all interactions with guests throughout their stay, from pre-booking inquiries to post-stay feedback, using various channels like messaging apps and email.
The ongoing interaction with guests from pre-booking inquiry to post-stay follow-up, ensuring a positive guest experience.
The variety of communication channels and features available to hosts and guests within a short-term rental platform or through external apps.