Amenities specifically catering to the needs of guests who travel frequently, such as loyalty programs, express check-in/out, and laundry services.
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Glossary Term: Loyalty Programs
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Incorporating game-like elements, such as rewards, challenges, or leaderboards, into the guest experience to increase engagement and encourage positive behaviors.
Implementing loyalty programs for repeat guests using QR codes for tracking stays, rewarding loyalty, and offering exclusive benefits.
The ongoing relationship and repeat business generated from satisfied guests who choose to book the same short-term rental property or host again.
The use of game-like elements, such as points, badges, and leaderboards, to motivate guest engagement and loyalty within a short-term rental context.
Strategies and tools used to manage and analyze customer interactions throughout the guest journey, aiming to enhance satisfaction, loyalty, and repeat bookings.