The platform or tool used by hosts and guests to communicate with each other before, during, and after a booking, typically within the Airbnb or VRBO platform.
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Glossary Term: Inquiry Response
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The ongoing interaction with guests from pre-booking inquiry to post-stay follow-up, ensuring a positive guest experience.
The set of guidelines and best practices for hosts and guests when communicating through messaging platforms on Airbnb and VRBO, ensuring clear, respectful, and efficient interactions.
The process of interacting with guests before, during, and after their stay, addressing inquiries, providing information, and resolving issues.
The shared responsibility of responding to guest inquiries, providing information, and addressing concerns throughout the booking and stay process in a short-term rental, often handled by co-hosts or a property manager.
The process of effectively communicating with short-term rental guests before, during, and after their stay, addressing inquiries, providing instructions, and resolving issues promptly.