The process of efficiently handling multiple guest inquiries, booking requests, and messages to ensure timely responses and a positive guest experience.
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Glossary Term: Inquiry Handling
6 posts
Timely and thorough responses provided by hosts to inquiries from potential guests about the listing or booking process.
Effectively and promptly addressing guest inquiries, requests, and issues through various communication channels to ensure a positive experience.
The speed and quality of communication between hosts and potential or current guests, influencing booking decisions and overall guest satisfaction.
A measure of how quickly and effectively a host communicates with and responds to inquiries and requests from potential and current guests.
The exchange of information, inquiries, and updates between guests and hosts throughout the booking process and duration of the stay.