The terms and conditions that outline the penalties and refunds for guests and hosts in case of booking cancellations on platforms like Airbnb and VRBO.
Glossary Term: Host
A one-time fee charged to guests to cover the cost of cleaning the property after their stay. This fee is separate from the nightly rate.
A method of check-in that allows guests to access the property without physically meeting the host or a property manager, typically through keyless entry systems or lockboxes.
A set of rules that determine the refund amount a guest receives if they cancel their reservation, ranging from flexible to strict.
A feature on booking platforms allowing hosts to block off specific dates or periods on their calendars when their property is unavailable.
A digital representation of a person, often used by hosts on platforms like Airbnb to personalize their profile and create a more welcoming presence for potential guests.