The art of providing exceptional service and creating a welcoming and enjoyable experience for guests staying in a short-term rental.
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Glossary Term: Host
42 posts
A comprehensive list of all the amenities, furniture, appliances, and other supplies provided in a short-term rental property to ensure a comfortable and convenient stay for guests.
A legally binding contract between a homeowner and a property manager or management company outlining the terms of service, responsibilities, and fees associated with managing the property as a short-term rental.
Software designed to streamline and automate the booking process for short-term rentals, typically including features like calendar synchronization, payment processing, and guest communication tools.
The various expenses involved in providing short-term rental services, including cleaning fees, property management fees, platform fees, and maintenance costs.
Internet-connected devices used to enhance the guest experience and improve the efficiency of short-term rental operations, such as smart locks, thermostats, and noise monitoring systems.
Measures taken to ensure the safety and security of both guests and the rental property, including security cameras, smoke detectors, carbon monoxide detectors, and secure access controls.
The practice of predicting future demand for short-term rentals based on historical data, seasonal trends, and local events to optimize pricing and availability.
Recommendations and best practices for operating a short-term rental in an environmentally responsible manner, such as reducing energy consumption, conserving water, and using eco-friendly products.
The terms and conditions that dictate the refund amount a guest receives if they cancel their booking, ranging from flexible to strict.
A comprehensive list of emergency numbers, including local authorities, utility companies, and the host’s contact information, readily accessible to guests.
The terms and conditions that outline the penalties and refunds for guests and hosts in case of booking cancellations on platforms like Airbnb and VRBO.